bn99 Privacy Policy

1. Introduction

bn99 ("bn99", "we", "us", "our") operates the online betting and casino platform accessible at bn99.asia (the "Platform"). We are committed to protecting the privacy and personal data of our registered players and visitors. This Privacy Policy ("Policy") describes how bn99 collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and all associated Services.

By accessing the Platform, creating an account, or using any feature of bn99, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

This Policy should be read together with bn99's Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data privacy, this Policy shall prevail.

2. Personal Data We Collect

2.1 Registration Data

When you create a bn99 account, we collect information including your mobile number (in Pakistan format, e.g. 03XX XXXXXXX) or email address, a password of your choosing, and any additional information provided voluntarily during registration. This information is required to create and maintain your account.

2.2 Identity Verification Data

To comply with Know Your Customer (KYC) and anti-money-laundering obligations, bn99 may collect copies of government-issued identification documents, proof of address, and proof of payment method ownership. This data is used exclusively for verification purposes.

2.3 Financial Data

When you make deposits or withdrawal requests, bn99 collects transactional information including the payment method used (e.g. JazzCash account number, Easypaisa wallet ID, HBL or UBL bank account details), transaction amounts in PKR, and transaction reference numbers. Full payment credentials are handled by certified payment processors and are not stored on bn99 servers.

2.4 Usage and Behavioural Data

bn99 automatically collects data about how you interact with the Platform, including: pages visited, games played, bets placed, session durations, device type and operating system, browser type and version, IP address, and approximate geographic location derived from IP. This data is collected via server logs, cookies, and similar tracking technologies.

2.5 Communications Data

If you contact bn99 customer support, we retain records of those communications — including chat transcripts, emails sent to [email protected], and any information you provide within those communications — for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

bn99 uses the personal data it collects for the following purposes:

• Account management: creating, maintaining, and managing your player account, including authentication and password recovery;
• Service delivery: processing bets, casino game participation, deposits, and withdrawals in PKR;
• Identity verification: conducting KYC and AML checks as required by applicable regulations;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, account takeover, and other prohibited conduct;
• Responsible gaming: monitoring play patterns to identify potential problem gambling behaviour and facilitating self-exclusion or limit-setting requests;
• Customer support: responding to enquiries, complaints, and support requests from players across Pakistan;
• Platform improvement: analysing usage data to improve the functionality, design, and content of bn99;
• Marketing communications: sending promotional offers, bonuses, and platform updates to players who have opted in, with an opt-out option available in account settings at all times;
• Legal compliance: meeting obligations imposed by applicable law, regulatory bodies, or law enforcement authorities.

4. Legal Basis for Processing

bn99 processes personal data on the following legal bases:

• Contractual necessity: processing required to provide the Services you have requested, including account management, bet placement, and financial transactions;
• Legal obligation: processing required to comply with applicable laws, including KYC and AML regulations;
• Legitimate interests: processing for fraud prevention, security, and platform improvement, where such interests are not overridden by your data protection rights;
• Consent: processing for direct marketing communications, where your explicit opt-in consent has been obtained and can be withdrawn at any time.

5. Data Sharing & Disclosure

5.1 Service Providers

bn99 shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (JazzCash, Easypaisa, Pakistani banking partners), KYC verification services, IT infrastructure providers, fraud detection services, and customer support platforms. All third-party processors are contractually bound to process data only on bn99's instructions and to maintain appropriate security standards.

5.2 Game Providers

Certain game-related data may be shared with third-party game providers (casino studios, slots developers) to the extent necessary to operate their games within the bn99 platform. Such providers may be located outside Pakistan. Data shared is limited to what is technically necessary to deliver the game experience.

5.3 Legal Disclosures

bn99 may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, valid legal process, or to protect the rights, property, and safety of bn99, its players, or the public.

5.4 No Sale of Data

bn99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes under any circumstances.

6. Cookies & Tracking Technologies

bn99 uses cookies and similar technologies (including local storage and session tokens) to operate the Platform. These technologies serve the following functions:

• Essential cookies: required for the Platform to function, including maintaining your login session and remembering your preferences;
• Analytics cookies: used to understand how players interact with the Platform, identifying popular features and areas for improvement;
• Security cookies: used to detect fraudulent activity and protect the Platform and its users.

You may control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Platform, including your ability to remain logged in to your bn99 account.

7. Data Retention

bn99 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Active account data is retained for the duration your bn99 account remains open;
• Following account closure, transaction records and KYC documentation may be retained for a minimum of five (5) years to comply with anti-money-laundering regulations;
• Customer support communication records are retained for a minimum of three (3) years;
• Analytics and behavioural data may be retained in aggregated, anonymised form indefinitely for platform improvement purposes.

When personal data is no longer required, bn99 will securely delete or anonymise it.

8. Data Security

bn99 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and bn99's servers, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures.

While bn99 takes commercially reasonable steps to secure your data, no system is completely immune from security vulnerabilities. You should take steps to protect your own account, including choosing a strong, unique password and not sharing your credentials with anyone. In the event of a data breach that is likely to affect your rights, bn99 will notify affected players in accordance with applicable law.

9. Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in relation to your personal data held by bn99:

• Right of access: you may request a copy of the personal data bn99 holds about you;
• Right of rectification: you may request correction of inaccurate or incomplete personal data;
• Right of erasure: you may request deletion of your personal data, subject to legal retention obligations;
• Right to object: you may object to the processing of your data for direct marketing at any time;
• Right to restriction: you may request that processing of your data be restricted in certain circumstances;
• Right to data portability: you may request a copy of your data in a machine-readable format where technically feasible.

To exercise any of these rights, please contact our support team at [email protected]. bn99 will respond to verified requests within a reasonable timeframe. Identity verification may be required before your request is processed.

10. Minors

bn99 is strictly prohibited for use by individuals under the age of 18. bn99 does not knowingly collect personal data from minors. If we become aware that an account has been registered by a person under 18, that account will be immediately closed, and any data associated with it will be deleted or anonymised, except where retention is required by applicable law. If you believe a minor has registered on bn99, please contact [email protected] immediately.

11. Third-Party Services

The bn99 Platform may contain functionality powered by third-party providers (including live casino studios, slot game engines, and payment processors). When you interact with these third-party services, your data may be processed by those parties in accordance with their own privacy policies. bn99 is not responsible for the privacy practices of third-party providers beyond the contractual data processing obligations described in Section 5. Players are encouraged to review the privacy policies of any third-party services they interact with.

12. International Data Transfers

bn99 operates globally and may transfer your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, bn99 takes steps to ensure that your data receives an adequate level of protection consistent with the standards described in this Policy, including through the use of contractual safeguards with data processors.

13. Changes to This Privacy Policy

bn99 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via the email address or mobile number associated with their account, or by prominent notice on the bn99 website, no less than seven (7) days before taking effect. Continued use of bn99 following the effective date of any revision constitutes your acceptance of the updated Policy. The "Last updated" date at the top of this page indicates when the Policy was most recently revised.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bn99, please contact our English-language support team. We are available 24 hours a day, 7 days a week, on Pakistan Standard Time:

Email: [email protected]

Hours: 24/7, Pakistan Standard Time (PKT)

We aim to respond to all data-related enquiries within a reasonable timeframe. Identity verification may be required before we are able to process certain requests.